Terms & Policies

Choose the terms that apply to your visit, purchase, or service.

County Locksmith uses separate documents for website purchases, returns, manufacturer warranties, privacy, field service, and consultation work so each policy is clear and relevant.

Select a terms document

More than one document may apply. For example, an online hardware purchase can involve both the website terms and return policy, while local installation also involves the commercial service terms.

Website Terms of Service

Terms for using this website and purchasing products through the County Locksmith online store, including ordering, shipping, returns, product information, and support.

Read website terms

Refund and Returns Policy

Return eligibility, RMA requirements, the 14-day return period, restocking fees, defective or incorrect items, and manufacturer warranty information.

Read return policy

Product Warranty Policy

Manufacturer-controlled warranty coverage, claim requirements, remedies, common exclusions, freight, labor, and County Locksmith warranty assistance.

Read warranty policy

Commercial Service Terms

Terms that apply when County Locksmith performs mobile locksmith, access control, commercial door, or related field service.

Read service terms

Consultation Terms of Service

Terms for remote door-hardware consultations based on customer-supplied photographs, measurements, door schedules, plans, and specifications.

Read consultation terms

Privacy Policy

How County Locksmith collects, uses, protects, retains, and operationally shares limited information without selling customer data or using advertising trackers.

Read privacy policy

SMS Terms

Optional, non-promotional text-message terms for support requests, orders, appointments, and requested service communications.

Read SMS terms

Questions about which terms apply?

Contact County Locksmith before placing an order, scheduling service, or beginning a consultation if you need clarification.